Orders
How do I place an order?
Browse our selection of Lochaya Matcha powders, capsules, and kits, select your preferred products, and click “Add to Cart.” Follow the checkout process to complete your order securely.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After that, processing begins, and changes may not be possible.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor delivery status with our courier.
What payment methods do you accept?
We accept credit/debit cards, and other secure online payment methods depending on your region.
Shipping & Returns
What are your shipping options?
We offer standard and express shipping. Delivery times depend on your location and chosen method.
How long does shipping take?
Standard shipping usually takes 3–7 business days. Express shipping takes 1–3 business days.
Can I return my order?
How do I initiate a return?
Are there shipping charges for returns?
Help & Support
How do I contact Lochaya Matcha support?
You can reach us via email, live chat, or phone. Visit the “Contact Us” page for details.
Do you offer guidance on preparing matcha?
Yes! Each product comes with brewing instructions, and our website features detailed guides and tips for the perfect cup.
Is Lochaya Matcha organic and safe?
Absolutely. All our products are organic, ceremonial-grade, and free from additives or preservatives.
Can I subscribe for regular deliveries?
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